AcquireROI Support Center
  1. AcquireROI Support Center
  2. AcquireROI Support

AcquireROI Support

Welcome! You can raise a request for AcquireROI Support using the options provided.

Submit a request or incident

Submit a request or report a problem.

Required fields are marked with an asterisk*

Please enter the AcquireROI Client Name as it is registered in the system

19/Jul/25
01:57 AM

Please provide the approximate time the incident occurred if appropriate

Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"b7f6aae2849747b4bf7371816be96b2f9b40d5ae_lout","branding":{"id":"1","key":"as","name":"AcquireROI Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d2bafbdc-1ad0-42b6-80c9-764bcb123637/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjhlNWRkNy1lOThlLTQ4N2QtYWMyOS04MjU0NDVjNjU3OTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyYmFmYmRjLTFhZDAtNDJiNi04MGM5LTc2NGJjYjEyMzYzNyI6WyJyZWFkIl19LCJleHAiOjE3NTI5MDUyNTUsIm5iZiI6MTc1MjkwNDY1NX0.DpYPAt8hZfZ5E1nKP38fKowf2ebLi4klEZEeCr4yOhY&client=268e5dd7-e98e-487d-ac29-825445c65791&mode=fit","logoId":"d2bafbdc-1ad0-42b6-80c9-764bcb123637","isLogoAvailable":true,"helpCenterTitle":"Search AcquireROI Knowledgebase","sharedPortalName":"AcquireROI Support Center","userInitialAnnouncementMessageWiki":"<p>To quickly check the status of the AcquireROI system, you can check out our status page <a href=\"https://status.acquireroi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></p>","translations":{"en-US":{"helpCenterTitle":"Search AcquireROI Knowledgebase","sharedPortalName":"AcquireROI Support Center","announcementMessage":"To quickly check the status of the AcquireROI system, you can check out our status page [here|https://status.acquireroi.com]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f75e00","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2ea1cf79-3f78-4853-b0c4-6e6000f19eed/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjhlNWRkNy1lOThlLTQ4N2QtYWMyOS04MjU0NDVjNjU3OTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlYTFjZjc5LTNmNzgtNDg1My1iMGM0LTZlNjAwMGYxOWVlZCI6WyJyZWFkIl19LCJleHAiOjE3NTI5MDUyNTUsIm5iZiI6MTc1MjkwNDY1NX0.CKkzw721WqHoW3VLvGZvg_KppupegKPvdYzzks8eYoM&client=268e5dd7-e98e-487d-ac29-825445c65791&height=300&mode=fit","bannerMediaApiFileId":"2ea1cf79-3f78-4853-b0c4-6e6000f19eed","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"as","projectId":10007,"serviceDeskId":1,"name":"AcquireROI Support","description":"<p>Welcome! You can raise a request for AcquireROI Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10040","name":"AcquireROI Insertion Order","descriptionHtml":"","callToAction":"AcquireROI Insertion Order","introHtml":"<p>Select this option when submitting a AcquireROI Insertion Order - this will direct your request to the team member supporting your account.</p>","icon":10314,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[1],"key":""},{"id":"10041","name":"AcquireROI Onboarding/Implementation Request","descriptionHtml":"","callToAction":"AcquireROI Onboarding/Implementation Request","introHtml":"<p>Submit requests to the AcquireROI implementation team for onboarding. This request is typically submitted by your sales specialist and is dependent on a signed contract.</p>","icon":10318,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[1],"key":""},{"id":"10018","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10054","name":"ATS Onboarding Request","descriptionHtml":"","callToAction":"ATS Onboarding Request","introHtml":"","icon":10311,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[1],"key":""},{"id":"10050","name":"Express Employment IO","descriptionHtml":"","callToAction":"Express Employment IO","introHtml":"","icon":10310,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[1],"key":""},{"id":"10017","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10017,10018,10040,10041,10050,10054]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjhlNWRkNy1lOThlLTQ4N2QtYWMyOS04MjU0NDVjNjU3OTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MDU4NTUsIm5iZiI6MTc1MjkwNDY1NX0.CLE4DKWT1-ywV6CvtGYfw5LNouNJDDqMQMm1yyUERlk","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"268e5dd7-e98e-487d-ac29-825445c65791","tokenDurationInMins":20}},"reqCreate":{"id":10017,"projectId":10007,"issueType":{"id":"10017","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10306,"iconUrl":"https://support.helpdesk.acquireroi.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10081","fieldConfigId":"10191","label":"AcquireROI Client Name","description":"Please enter the AcquireROI Client Name as it is registered in the system","descriptionHtml":"<p>Please enter the AcquireROI Client Name as it is registered in the system</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10082","fieldConfigId":"10192","label":"Time","description":"Please provide the approximate time the incident occurred if appropriate","descriptionHtml":"<p>Please provide the approximate time the incident occurred if appropriate</p>","required":false,"displayed":true,"defaultObject":1752890256000,"presetValues":[],"defaultObjectAsJson":"\"Jul 19, 2025 1:57:36 AM\""},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10017","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10017","calendarParams":{"firstDay":0,"date":"2025-07-19T01:57:36-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjhlNWRkNy1lOThlLTQ4N2QtYWMyOS04MjU0NDVjNjU3OTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MDU4NTYsIm5iZiI6MTc1MjkwNDY1Nn0.Pl234h8kylyXZIkKiIZUKeurva080LJwIB8GB5l0CI0","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"268e5dd7-e98e-487d-ac29-825445c65791","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=acquireroi","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b7f6aae2849747b4bf7371816be96b2f9b40d5ae_lout","baseUrl":"https://support.helpdesk.acquireroi.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://acquireroi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"268e5dd7-e98e-487d-ac29-825445c65791","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f68d52fbe9724537928fe6f83b65d2bb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}